Public Sector Transportation – Traveler / Passenger Personalized Web Experiences

Digital Transformation through Public Sector Transportation – Traveler / Passenger Personalized Web Experiences

Public Sector (Federal, State, and Local) Transportation Agency Transformation objectives can be solved by Iternal’s software including:

1) “Travelers are not fully aware of the information sources made available by Public Sector (Federal, State, and Local) Transportation Agencies. Fifteen percent of those surveyed stated that they were not aware of the information sources Public Sector (Federal, State, and Local) Transportation Agencies offered for travel tips and assistance. If travelers had this information, they would be more aware and prepared for the screening process and know where to direct their questions.” and

2) “Passengers are often unaware that the Public Sector (Federal, State, and Local) Transportation Agencies Contact Center (TCC) exists and so may not know where to turn when Public Sector (Federal, State, and Local) Transportation Agencies issues arise at the checkpoint. It is important that Transportation Officers consistently hand out TCC cards to passengers when they experience Public Sector (Federal, State, and Local) Transportation Agencies issues and that Public Sector (Federal, State, and Local) Transportation Agencies website clearly direct passengers to the TCC when needed.
On the other hand, oftentimes passengers call Public Sector (Federal, State, and Local) Transportation Agencies TCC with issues that are not within Public Sector (Federal, State, and Local) Transportation Agencies jurisdiction, but are rather issues related to overall airport travel, such as issues booking travel, updating their passport, or bringing items through customs.”

To generate a personalized web experience, the Public Sector (Federal, State, and Local) Transportation Agencies must embrace a system for managing content that can support the Public Sector (Federal, State, and Local) Transportation Agencies three primary strategic objectives of Simplicity, Reuse, and Information Criticality. Maintaining a legacy content management system for website content delivery will not scale to meet the needs of Public Sector (Federal, State, and Local) Transportation Agencies in solving the pain points outlined various strategic transformation reports. We propose the use of Iternal’s software as the foundational system that can support the delivery of hyper personalized content to a dynamic website content management system to generate personalized web experiences.

Using Iternal’s software as the foundation for content sent to a personalized website experience fulfills the three strategic objectives by providing a single simple interface for web content to be stored, updated, managed, and accessed; additionally the same content used to feed personalized experiences on the websites could also be reused across multiple methods and channels of communication; and finally the utilization of Iternal’s software solves for the Information Criticality imperative of keeping information and content up to date, accurate, across all media formats, and channels – with guaranteed distribution to all dependent systems that must reflect content changes when information is updated.

  • Combine Iternal’s software with a rules or logic engine to provide instructions to Iternal’s software on what content should be generated, in what media format, and using which sets of data. The instructions can be infinitely customized to address the need for flexibility in a variety of situations, from collection user input questionnaires, to generating documents as part of automated workflows and more.
  • Unify, aggregate, and curate data in all major media formats (Text, images, video, audio, slides) across a vast number of data sources and allow for the reuse and re-purposing of applicable data;
  • Iternal’s software will help Public Sector (Federal, State, and Local) Transportation Agencies create a more secure, efficient, and passenger friendly experience by using AI and Automation to generate personalized and always up-to-date passenger instructions in any language across various media types.
  • Personalize and tailor content experiences to the individual based on their passenger needs in any major media format in the applicable foreign language;
    Automate the production of video, audio, text (email, SMS, etc), and digital signage content used for traveler instructions in the applicable foreign language;
  • Address threat situations with real-time sharing of the specific circumstances, procedures, and other guidance to key personnel or travelers in their applicable foreign language;
  • Generate content in whatever media format will be most effective for communicating a specific message.
  • IdeaBlock Modular Components of content allow for highly detailed metadata and tagging to be applied at the IdeaBlock level, which results in greater tagging accuracy and usefulness. Advanced tagging can be utilized in other AI and Machine Learning use cases for generation of new content (passenger communications, reporting, training, etc), analytics, or other forms of data processing.
  • IdeaBlock Modular Components make mixing and matching different pieces of content incredibly easy, maximizing the ability to reuse materials across multiple situations while remaining highly focused and personalized to each instance of use.
  • Iternal’s software eliminates many point solutions that cause data silos and poor information and knowledge sharing. Because Iternal’s software is flexible enough to meet the needs of many use cases and departments everyone in the org can standardize on a single platform, reducing data silos, improving collaboration, and leading to a network effect where the knowledge from your best and brightest is able to be easily accessed by everyone in the org 24x7x365;
  • IdeaBlock Modular Components reside in a data hierarchy. This allows the information to be reused when needed while also allowing flexibility. Such change would not impact any other modular component in the hierarchy – maximizing reusability.
  • Establish an inheritance based framework for structured and unstructured data organization that drastically eliminates duplicate and redundant content by a factor of approx. 3x depending on the use case;
  • Constantly maintain data accuracy and quality by automatically receiving updates made to IdeaBlocks in the originating system and distributing such updates to any system or output (like a document or report) that has received a copy of that IdeaBlock;
  • Iternal’s software programmatically builds all major media formats using AI, Automation, and Templates and therefore can complete work much faster than a human, accelerating the ability to produce highly complex media formats such as videos, reports, audio / podcasts, graphic designed brochures, and other forms of media.
  • Templatization allows for the standardization of output to a specific form and structure and maps that structure to IdeaBlock Modular Components.
  • Templates which are fed from IdeaBlocks benefit from the flexibility of where that data comes from, API, Internally Stored Data, External Databases, Custom Input Form, etc. This dramatically accelerates the ability to produce compliant outputs in a variety of media formats.
  • Translate content in any major media format (text, slides, audio, video, Adobe InDesign) into any foreign language with the click of a button
  • Align and manage many different versions and variations of content across languages and cultures
  • Provide a streamlined pipeline for the automation of translations into many languages and locales

DESIGNED FOR GOVERNMENT AGENCIES

Public sector organizations face unique challenges to accomplish complex missions with limited resources. Public sector leaders engaged in transformation embrace Iternal Technologies’ solutions when they want to serve, support, and communicate with citizens more effectively, achieve higher academic standards, and effectively achieve strategic mission objectives.

NEXT GENERATION AGENCY FUSION

Iternal’s software platform transforms Government Agencies (Federal, State, Local) and Education (Higher Ed, K-12) by automating the curation, assembly, and production, of key accurate, up-to-date, and compliant information, content, knowledge, date, and subject matter expertise, across all foreign languages.

ITERNAL IDEA MEDIA FORMAT CAPABILITIES

SECURITY BUILT FOR SCALE™

Security has been a fundamental priority from day one. Hosted on AWS GovCloud or on premises using AWS Outpost, our technology was designed using industry leading architecture and security principals to ensure your most valuable information is safe and secure, and the security was built for scale.

Why use Iternal for your Agency’s Digital Transformation?

Instant Information, Content, Knowledge, and Data Control

Iternal’s patent-pending software can near-instantly generate any major file format with the click of a single button and enables organizations to more effectively create, collaborate, organize, update and share content across all media major types — text, slides, audio, and video. In minutes, Government Agencies can rapidly build highly tailored videos, slide decks, proposals, webinars, podcasts, and other forms of media to reach users and Government personnel across a variety of use cases.

Highly Scalable APIs

Through a set of easy to integrate Application Program Interfaces (APIs) Iternal’s software can communicate with other existing technology systems to send and receive information and deliver content to other systems when and where it is needed. APIs are flexible/agnostic for both data input and output in all major media formats (text, slides, audio, video, images, etc).

Rapid Response Changes

Iternal’s software allows any organization to create weekly, daily, or even hourly changes to your messages at a global level and have updates propagate out instantaneously to all systems. One of the key advances of Iternal’s software is the system’s ability to manage Modular Components® of information, content, and knowledge (also known as “IdeaBlocks®”) in any major media format. The modularity of IdeaBlocks enables for substantial advances in reusability, lifecycle management, and elimination of substantial information duplication and redundancy.

Easy to Use

Simplicity is a core focus, and demonstrated by the average ramp-up speed for daily users being as short as a 10 minute online training video. More robust training is available to project or program managers via a Video On-demand 4 hour end-to-end comprehensive training course.

Supports 508 Compliant Communications

Iternal recognizes the importance of Section 508 Standards for Citizen communications. Iternal’s software can support Government Agencies in the delivery of 508 compliant communications via materials in various media types including visual and audio which meets or exceed the digital accessibility requirements outlined in Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. §794d), and the United States Access Board’s Revised Section 508 Standards.

Use Cases Performance Metrics

≈16x

Velocity Acceleration

≈13.4 Hours

Saved per Output Automated

≈92%

Reduction in Time

$10

Avg. per Hour of Effort Automated

  • Audio Production: An analysis of our customer base shows an average reduction in time of 90% to generate an output in this format. Automation through
  • Iternal’s software results in an average time savings of 4.5 hours per output in this format, and an average work product acceleration of 10x the legacy method.
  • Existing materials can be converted into modular components at a rate of 1 paragraph per minute if manual, faster using AI; Written from scratch a paragraph of information can be created in less than 5 – 15 minutes depending on length and complexity.
  • 3X average Reduction in duplication and redundant data
  • 15 minutes of time savings (average) for each time an IdeaBlock (container for media – text, images, video, audio, etc) is re-used
  • The average IdeaBlock paragraph can be reviewed and updated in between 5 – 15 minutes depending on length and complexity.
  • Short Form Written Materials: An analysis of our customer base shows an average reduction in time of 80% to generate an output in this format. Automation through Iternal’s software results in an average time savings of 0.4 hours per output in this format, and an average work product acceleration of 5x the legacy method.
  • Depending on the complexity of your internal language translation processes, we have seen an approval acceleration of between 2x and 10x the legacy methods by leveraging reuse of content and simplified modular components that make translations easier due to the streamlined workflow within Iternal’s software.
  • Hyper-personalized Video Content: An analysis of our customer base shows an average reduction in time of 97% to generate an output in this format. Automation through Iternal’s software results in an average time savings of 3.65 hours per output in this format, and an average work product acceleration of 33x the legacy method.
  • Websites & Landing Pages: An analysis of our customer base shows an average reduction in time of 70% to generate an output in this format. Automation through Iternal’s software results in an average time savings of 7 hours per output in this format, and an average work product acceleration of 3x the legacy method.
  • Depending on the complexity of your internal approval processes, we have seen an approval acceleration of between 2x and 10x the legacy methods by leveraging reuse of content and simplified modular components that make review and approval easier due to less material to review each iteration.

Our Partners

MASSIVE Outcomes® in weeks, not years.

Digital Transformation Use Cases for Federal, State, and Local Government Agencies

Cross-agency Use Cases

Numerous digital transformation use cases exist that can be applied to all types of government agencies, from Defense, Agriculture, Intelligence, and beyond. Iternal’s software platform transforms Government Agencies (Federal, State, Local) and Education (Higher Ed, K-12) by automating the curation, assembly, and production, of key accurate, up-to-date, and compliant information, content, knowledge, date, and subject matter expertise, across all foreign languages.

Transportation Agency Use Cases

Transportation Agencies such as the United States Transportation Security Agency (TSA), or their state and international equivalents prioritize passenger safety and security. Iternal’s software platform can support many passenger and traveler specific use cases which can streamline and optimize the traveler experience and reduce the operational load of the transportation safety officers.