Maintaining consistency in documentation across releases can be an extreme challenge especially when multiple media formats are used. IdeaFORGE® makes cross format management easy because of our unique Idea Level® management methodology.
The accuracy of content within IdeaFORGE® helps reduce the chance that a miscommunication will occur. Using IdeaFORGE® your employees will be better aligned, your content will be better aligned, and consistency will be achieved throughout the customer experience.
Compelling interactions take audiences on a journey. IdeaFORGE® helps you build stories that flow and motivate. Regardless of your employees skill level IdeaFORGE® will give them the tools to make sure they build stories that don’t break the flow.
IdeaFORGE’s powerful story building technology makes it easy to build personalized video content for every customer interaction. We make it easy for you to build a personalized video response to a questionon posted on social media or sent via email.
Creating custom content used to be expensive and time consuming. With IdeaFORGE® it is incredibly easy to build custom content for more stages of the customer journey. Easily build relevant and specific content for everyinteraction and meeting.
IdeaFORGE® content has been designed to optimize learning and understanding. By breaking content down into easy to understand components, your audience will be able to get more value out of the stories you build.
Imagine being able to build higher quality user manuals while using existing content. In combination with IdeaFORGE’s FAQs and Webinars your User Manuals will be able to provide better information in a more digestible way.
Before, FAQs cast a broad net of information with uncertain relevance. Now you can create better and more effective knowledge management. IdeaFORGE® brings clarity and organization to major customer questions in a reliable and easily searchable way, without requiring dedicated FAQ Knowledge management.
Executive support when engaging with a customer is incredibly powerful, but your Executives are busy, previously could not be in multiple places at once. Using IdeaFORGE® we can digitally extend the presence of your most reputable executives and deliver a personalized interaction to every customer with very little executive time commitment.
Great Subject Matter Experts are in high demand. Using IdeaFORGE® you can extend their reach and influence digitally. Now your best SME’s can answer major customer questions, and empower other representatives to become more knowledgeable.